WHO, WhatsApp Launch COVID-19 Chatbot
The coronavirus (COVID-19) continues to spread around the globe, and the World Health Organisation (WHO) has launched a new chatbot that will provide people with accurate information about the pandemic.
Since the outbreak, many rumours, myths and pieces of misinformation have been swirling online regarding the exact nature of the disease and how to deal with it.
In collaboration with popular instant messaging platform, WhatsApp, WHO announced the launch of the free-to-use service last Friday, 20 March.
WhatsApp explained that it is “designed to answer questions from the public about Coronavirus [sic], and to give prompt, reliable and official information 24 hours a day, worldwide. This will also serve government decision-makers by providing the latest numbers and situation reports.”
To use the service, users must save the number “+41 79 893 1892” to their phone contacts, then forward the word, “Hi”, in a WhatsApp text message to begin.
The chatbot will then respond with up-to-date information about COVID-19, as well as answer any queries relating to its symptoms, effects and available treatment options.
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